Privacy Policy

We at Kingsway Hospitals (SPANV Medisearch Lifesciences Pvt. Ltd) are providing online registration for preventive & promotional packages through our website The following terms and conditions govern all the transactions with respect packages and refund all other transactions through the website or through its authorized third party websites. Kingsway Hospitals services available on the Website do not in any way constitute an invitation or recommendation to avail the consultation Services or preventive packages. The services provided through the Website are not intended in anyway to be a substitute for face to face consultation with a doctor. Kingsway Hospitals advises the users to make an independent assessment in respect of its accuracy or usefulness and suitability before making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through the Kingsway Hospitals website ( and/or partner websites and/or availing any of the services from Kingsway Hospitals.

Availability, Appointment, Rescheduling, Free review, and/or Cancellation:

  1. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. Kingsway Hospitals reserves the right to reschedule or cancel an appointment without any prior notice
  2. The time provided for a consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion
  3. Your consulted Physician reserves the right to provide Post consultation free review
  4. Consultations can be booked, rescheduled, or canceled only within the stipulated time limits mentioned below:

Information and Documents required:

  1. You are solely responsible for the medical, health, and personal information you provide at Kingsway Hospitals. The advice of the doctor will depend upon the information you provide in Kingsway Hospitals.
  2. User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to the condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, cardholder name, and other relevant details
  3. Kingsway Hospitals services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use
  4. If the information provided by you is false/deceptive/inaccurate or misleading, Kingsway Hospitals reserves the right to cancel your appointment/registered package without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
  5. The information provided by you can be kept with Kingsway Hospitals indefinitely and can be used without revealing your identity

Equipment and connectivity requirement:

  1. The services available on the website shall be provided to you via Whatsapp, Phone, or as an offline review through e-mail.
  2. You understand and acknowledge that there will not be any physical examination involved and the online opinion shall be provided remotely. The opinion delivered by our team shall solely be based on the verbal communication between our team member and the patient and the test reports and other information provided/uploaded by you on the website
  3. Kingsway Hospitals or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment/interpretation error/perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Kingsway Hospitals
  4. Kingsway Hospitals Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases


Kingsway Hospitals, like many other websites, uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling, and tracking behavior on this Website. By visiting Kingsway Hospitalswebsite you acknowledge, accept and expressly authorize Kingsway Hospitals for the placement of Cookies on your web browser.

Electronic Payments/ Refunds:

  1. Kingsway Hospitals offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
  2. Kingsway Hospitals shall not be liable in any manner whatsoever, if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit the third party to use your password or other means to access your account
  3. Kingsway Hospitals shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and/or required by law regulation or court order
  4. Refunds will not be made against any online transaction.
  5. Kingsway Hospitals reserves the right to modify/implement a new pricing structure at any time before billing you for your initial payment or future payments

Use of content & Copyright:

  1. Kingsway Hospitals owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors/ physicians or others on the Website
  2. You shall not use the content available on the website without the prior written permission of Kingsway Hospitals

Privacy and Security:

  1. Kingsway Hospitals uses secure encryption technology to keep your information safe and secure at all times. Kingsway Hospitals is committed for maintaining the privacy of the information uploaded by you on the website and complies with the industry-standard security safeguards to secure the website and the information provided/uploaded by you
  2. Kingsway Hospitals uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security


You agree and undertake to indemnify and keep indemnified Kingsway Hospitals, the concerned doctor/physician and Kingsway Hospitals for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Kingsway Hospitals may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account


  1. Kingsway Hospitals provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website
  2. In no event shall Kingsway Hospitals be responsible for any third-party misuse for the data and any acts, deeds, and circumstances beyond the control of the management of Kingsway Hospitals.
  3. You agree and acknowledge that you are solely responsible for your conduct

Limitations of liability:

In no event shall Kingsway Hospitals be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Kingsway Hospitals services


  1. This arrangement may be terminated by either party at any time, with or without cause
  2. Kingsway Hospitals reserves the right to refuse the use of services immediately in case your conduct is deemed by Kingsway Hospitals to be in contravention of applicable acts, laws, rules, and regulations or considered to be unethical/immoral

Modification of Terms and conditions of service:

  1. Print copy of these Terms and conditions of service are not valid and may not be entertained. Only the current electronic copy as published on this website shall be considered as valid (
  2. Kingsway Hospitals may at any time, without any prior notification to you, modify these terms of conditions
  3. Please review the latest version of the terms and conditions before proceeding to avail the service
  4. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions

General Terms and Conditions:

  1. This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at Hyderabad
  2. Kingsway Hospitals makes no representation that the services are appropriate for patients in any other location except India as Kingsway Hospitals operates and controls this website from Hyderabad, India.
  3. If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
  4. You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of Kingsway Hospitals
  5. You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement

The terms and conditions herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and conditions please do not proceed further.

By clicking on “I Agree” and proceeding further you signify that you read through, understood, and accepted the aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail of the services through the website. If you have any queries or need any clarification or assistance please contact us at [email protected]

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